Last Updated: 7 November 2014
Data You Provide to Us.
We collect information from you, such as first and last name, gender, and e-mail and mailing addresses. We may also collect other information from you that you provide to us voluntarily, such as photographs.
We will also collect information about third parties that you provide to us, including first and last name, photographs, date and place of birth and death. Where you provide any third party information to us, you warrant to us that you are entitled to provide that information, and indemnify us for any costs or losses that we may suffer or incur as a result of you not having authority to provide that information.
If you order Services on our website, you provide us or our third party payment processor with information necessary to complete the transaction, which may include your name, credit card information, billing information, and delivery and shipping information. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail.
Data Collected via Technology.
“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our websites.
“Web beacons” are digital images we use to log information on our websites and in our emails. We use web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use web beacons to tell if you open or act on our emails.
“Targeting and Advertising Cookies” are cookies used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
Your cookie choices
We display personal testimonials and other stories that you may provide to us on our website in addition to other endorsements. With your consent we may post your testimonial and/or story along with your name and the names of third parties that you provide to us. If you wish to update or delete your testimonial, you can contact us at [insert].
Use of Your Data
Personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your personal information in the following ways:
We may use data which has been de-identified and aggregated data for additional purposes.
We may disclose information to entities in Australia and [insert other countries, if applicable].
Disclosure of Your Personal Information
We will share your personal information with third parties only in the ways that are described as follows or with your express consent.
Third Party Service Providers. We may share your personal information with third party service providers for the sole purpose of providing you with the Services that we offer you through our websites. For example, we may share data with service providers who host our websites or provide email or manufacturing services on our behalf.
Funeral home or distributors. We will share your information with the funeral home selected by you, and our distributors if you have ordered our Services through our distributor.
We may also share de-identified and aggregated data with others for their own uses.
Your Rights Regarding Your Personal Information
Changes to Personal Information. You may change some of your personal information in your account by editing your profile within the Service. You can choose to delete your account (and so cancel the Service) through the Services. You may also request changes or deletions by e-mailing us at the e-mail address set forth below. We will respond to your request, when permitted by law, within 30 days. We will take all reasonable steps to correct your personal information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security of Your Personal Information. We take reasonable steps to help protect your personal information in an effort to prevent unauthorised access, use, or disclosure. Despite these measures, you should know that we cannot fully eliminate security risks associated with personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our websites or apps, you can contact us at the contact information set forth below.